September 15, 2023

UAE PASS digital identity for greater digital inclusion

Contributed by:

H.E. Engineer Majed Sultan Al Mesmar

Director General of the Telecommunications and Digital Government Regulatory Authority (TDRA), UAE

This Commissioner Impact Story was published in the 2023 State of Broadband Report

The Telecommunications and Digital Government Regulatory Authority, in collaboration with Digital Abu Dhabi and Digital Dubai, spearheaded the creation of the UAE PASS digital identity in 2018. The core objective was to streamline access to services for both citizens and the business community.

UAE PASS aligns seamlessly with multiple sustainable development goals, prominently including the aspiration to diminish inequalities. By offering digital services that extend equal opportunities to all, it embodies this principle. Moreover, its commitment to climate action is evident through the reduction of paper usage in service transactions, contributing to environmental sustainability.

A pivotal role is played by the UAE PASS in fortifying institutions, aligning resolutely with Goal 16. Similarly, Goal 17’s emphasis on forging partnerships finds resonance, as UAE PASS stands as a meticulously integrated project interlinking governmental and private entities. The success of this venture hinges on comprehensive partnerships that cater holistically to the needs of customers.

Since its inception, the digital identity initiative has achieved resounding success, underscored by the exponential demand it has garnered. To date, the enrolment count stands at an impressive 5.5 million individuals. These individuals have reaped the benefits of a vast array of services provided by 216 governmental and private establishments within the UAE.

The ultimate pinnacle of the digital identity initiative is set at achieving universal utilization by the end of the current year, 2023. This forward-looking vision propels the UAE towards an era of fully realized digital accessibility and streamlined service provision for all

The ideas and opinions expressed in this insight are those of the authors; they do not necessarily reflect those of ITU and UNESCO or the Broadband Commission. The mention of specific companies, products or services does not imply that they are endorsed or recommended by ITU or UNESCO or Broadband Commission in preference to others of a similar nature that are not mentioned.